How can I get in touch?

We offer several ways to get support, depending on your needs and the time of day. Our goal is to make sure you can always reach us 24/7.

CHAT SUPPORT (24/7)

You can contact us at any time through our virtual assistant available via the chat icon at the bottom-right corner of the screen.

If your question requires help from a human agent, the chatbot will either connect you with one of our agents (during opening hours) or help you create a support ticket when our team is offline.

Our agents’ opening hours are:

PHONE

Please note that our voice support is sometimes available only in English.

Please have your order number ready when contacting us. You can find it in the confirmation email or under 'orders' in your account. If you paid with iDeal, it will be on your bank statement and can also be found in your Klarna account.

Our phone service is available during the following hours:

+31 970 1028 6572 
 

Need assistance with a store purchase?

If you require help with something purchased in one of our physical stores, please contact the store directly. Our online customer service team is unable to assist with in-store purchases.
 

Have a question unrelated to online orders?

Our online customer service cannot assist with inquiries unrelated to online orders or our website. For all other inquiries, please contact the relevant department. You can find the appropriate contact information on this page: https://bestseller.com/contact.