You have 100 days from the delivery date of your online order to return any item.
You can easily initiate a return through our online returns portal and provide the reason for your return. Your feedback helps us improve our products and services.
How do I get a return label?
1. Login to our return portal
You don't need a profile to access our returns portal, all you need is your order number and the postcode for the delivery address or delivery pick-up point.
2. Choose the relevant reason for the return
By providing the reason for the return, you can help us improve our products and services through your feedback.
3. Get your return label and Return Invoice
To get your return label and invoice, please complete the registration process. Ensure that both the return label and the invoice are attached to the parcel before sending it.
4. Pack your order
Place your goods in a bag or box. You can use the original packaging or bag/box of your choice.
5. Get a proof of the return
Hand in the parcel to the postal service you selected during registration. Please remember to save proof of postage until you have received your refund.
6. Wait for the refund
Look out for a return confirmation and refund email from us. It may take up to 14 business days (Mon - Fri excl. public holidays) for the order to get back to us. Once we receive it, we'll notify and refund you via the same payment method you used when placing the order.
Please note that it can take 2-30 days before the money is back in your account, depending on the payment method.
Do you need more than one label?
If you already have a return label, simply use this and ignore the email with your new return label.
When sending your return, you may use either the return label generated during the online registration process or the label included with your original order—both are valid. However, if you use only the label that came with the box without registering your return online, we won't be able to track the reason for your return.
You don't pay a fee per label you create, but per package you return.